Customer Success & Experience: Succeeding to Together
Your Success is Our Success
We view our customers as partners on a shared journey. Copia Automation is committed to empowering businesses with the industrial code and automation solutions they need to thrive. Customer Success Mission: The mission of customer success is to accelerate time to value, drive durable growth, establish long-term partnerships through insights and best practice recommendations which lead to an exceptional customer experience.
Pillars of Customer Experience
Customer Success Management
Assigned strategic advisor, responsible for empowering, educating, and strategically advising customers throughout their journey, with results that are clear and measurable..
Technical Services & Support
Delivers rapid, reliable deployment and integration, backed by friendly and expert support to unlock full product and workforce potential through guidance and continuous skill advancement.
Copia Resources
Copia’s self-serve tools empower customers to learn about our product, troubleshoot, and/or resolve product issues independently—starting from the onboarding experience throughout the entire customer journey.
5 Steps Along the Success Journey
Five steps along the success journey:
- Onboarding: Smooth, supported onboarding is the foundation of your success journey with Copia
- Adoption: Adoption enables operational success and value attainment through features, functionality, and training.
- Retention: Retention empowers outcomes through current and future state results.
- Growth: Growth identifies opportunities to expand our partnership with value at the core.
- Advocacy: Advocacy empowers both organizations to collaborate & promote one another.